Other Support Services

Support Services for all TGSA Children and Families

  • If you require emergency assistance please contact 999 to access the Police, Fire Service or
    an Ambulance.
  • If you require support or advice from the Police, but it is not an emergency, please call 101.
  • If you require emergency assistance from the NHS please attend your local A+E.
  • If you require support or advice from the NHS, but it is not an emergency, please call 101.
  • If you have significant concerns about the welfare or safety of a child (ren) and the child
    (ren) lives in Leicester City. You can call the Children’s Duty and Assessment Service
    on 0114 4541004. If the child (ren) lives in Leicestershire please call 0116 3050005.
  • If you require support with a safeguarding concern (that is not an emergency) please contact
    Peter Ephgrave (Designated Safeguarding Lead) on 07341 478061.
  • If you are a child or young person who needs to speak to somebody about a worry or concern you can call Childline. This service is free and confidential. Please call 0800 1111.

Other Support Services for Specific Issues

Online Safety

Online Safety Guidance for Parents – Trust PDF

LINK:  Online Safety Guidance for Parents – Trust PDF

National Online Safety

LINK:  National Online Safety Website

Clink the link above to create your own account, which will give you access to webinars, guides and CPD around online safety, radicalisation, wellbeing etc.

Online Safety at Home

LINK:  #OnlineSafetyAtHome from Thinkyouknow

Helpsheets containing key online safety advice, links to Thinkyouknow resources, and home activity packs containing simple 15-minute activities to do with your children.

Online Radicalisation – Parent/Guardian Information and Support

LINK:  Online Radicalisation Information and Support Leaflet

We recognise that this is a difficult time for parents and guardians and that the Coronavirus is having a significant impact on young people and families across the world. The closure of schools means that opportunities for children to talk to and play with friends will be limited to online interaction. Parents working from home may not be able to monitor their children’s use of devices as they usually would. Unfortunately, whilst rare, there are negative influencers and online groomers who use the internet, social media and online gaming to spread their extreme ideas, which children can be exposed to. Some of these ideas may be considered radical or
extreme and when a person starts to support or be involved in them, this is called radicalisation.

Our information and support leaflet for parents and carers has information on the following:

  • What are the possible signs of online radicalisation?
  • What can you do?
  • What to do if you have any worries or concerns.

UK Safer Internet Centre

LINK:  UK Safer Internet Centre

You don’t need to be an expert on the internet to help your child stay safe online. This site provides advice and resources to support you as you support your child to use the internet safely, responsibility and positively.

Mental Health and Wellbeing

ChatHealth School Nurse Messaging Service

LINK:  ChatHealth Messaging Service Poster

During these unsettling times, as a young person, you may be worried about your health and wellbeing and be unsure about how to get the help you need. Our school nurses are still here to help – you can text them for confidential advice and support on a wide range of issues. Young people aged 11-19 years old can send a text to: 07520615386

We can help young people with all kinds of things like:

  • Emotional health
  • Relationships
  • Self-harm
  • Bullying
  • Alcohol
  • Healthy eating
  • Drugs
  • Smoking

Your ChatHealth messaging service is run by Public Health Nurse (School Nurse) and is available Monday-Friday 09:00-17:00.

We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text. Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact you GP, NHS 111 or dial 999 if it is an emergency.


LINK:  https://www.kooth.com/

Free, safe and anonymous online support for young people. Kooth is a transformational digital mental health support service. It gives children and young people easy access to an online community of peers and a team of experienced counsellors. Monday to Friday 12:00 – 22:00, Weekends 18:00 – 22:00.

Young Minds Parents Helpline

Free and confidential support, information and advice for any adult worried about the emotional problems, behaviour or mental health of a child/young person. Call 0808 802 5544, 9:30-16:00 (Monday to Friday).

Mind – Coronavirus and Your Wellbeing (for young people)

LINK:  Coronavirus and Your Wellbeing Support Page (for Young People)

You might be feeling overwhelmed, sad, or confused about the outbreak of coronavirus and feel worried about yourself, or your family and friends. This is completely normal – things keep changing as we learn more about the virus, schools have closed, and people are now self-isolating to protect themselves and others.

For advice and support to help you through this time, visit Mind’s support page, which has information on the following:

  • What is coronavirus?
  • Some common terms explained.
  • What can I do if I’m worried about my health?
  • What will happen with my treatment or support?
  • What can I do if I’m worried about someone else?
  • How can I cope with staying at home?
  • What can I do if I’m worried about staying inside with others?
  • How can I cope with changes to school or college?
  • Where else can I get support?

Mind – Coronavirus and Your Wellbeing (for Parents/Carers)

LINK:  Coronavirus and Your Wellbeing Support Page (for Parents/Carers)

If you’re feeling anxious or worried about coronavirus, visit Mind’s support page, which covers:

  • Practical advice for staying at home
  • Taking care of your mental health and wellbeing
  • Support for work, benefits and housing
  • Checklist for staying at home

Supporting Children and Young People’s Mental Health and Wellbeing

LINK:  Public Health England Guidance for Parents and Carers

Public Health England guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) outbreak.

Sexual Orientation/Gender Identity

Young Stonewall

LINK:  Young Stonewall Website

Information and support for all young lesbian, gay, bi and trans people. Alternatively, call 0800 050 2020.


LINK:  FFLAG Website

This is a national voluntary organisation and registered charity. They are dedicated to supporting parents and their lesbian, gay, bisexual and trans daughters and sons. If you, your family or friends need support, reassurance or information, call the confidential helpline on: 0845 652 0311 (all calls charged at 2p per minute plus network charges).



LINK:  Papyrus UK Website

If you are having thoughts of suicide or are concerned for a child or young person that might be, you can contact this service for confidential support and practical advice. 10:00-22:00 (weekdays), 14:00-22:00 (weekends and bank holidays). Call 0800 068 4141, Text 07786209697 or email pat@papyrus-uk.org, or for more information visit the Papyrus UK website at the link above.

Young Carers


LINK:  Carefree Information

CareFree provides a range of services for young carers under 18 (city)/19 (county) who provide regular and ongoing care and/or emotional support to a family member who are physically or mentally unwell, disabled and/or misuses substances. The service operates throughout Leicester and Leicestershire. Consultation/training provision is available in Rutland.

A secure online referral can be made to the service by visiting the website on the link above, and then clicking on the “Apply for this service” link. Alternatively please contact the service on 0116 286 7182 and ask to speak to a project worker.


Turning Point

LINK:  Turning Point Website

Turning Point can offer you or a loved one a range of services depending on what you need, from detox and residential rehab to supported living and aftercare support.

Food/Eating Issues


LINK:  Beat Website

Under 18s helpline, webchat and online support groups for people with eating disorders, such as anorexia and bulimia. Helpline: 0808 801 0677 (open 365 days a year from 12pm–8pm during the week, and 4pm–8pm on weekends and bank holidays).


#OurDoorIsOpen – Spotting the Signs of Abuse

Click HERE to view a poster explaining the key signs of abuse to look out for to keep children safe, and what you can do if you have concerns.

United Against Violence and Abuse (UAVA)

LINK:  UAVA Website

UAVA Ltd stands for United Against Violence and Abuse. A consortium of three local specialist providers of domestic abuse and sexual violence services. Women’s Aid Leicestershire Ltd, FreeVA and Living Without Abuse. For more information please go to uava.org.uk . If you, or someone you know is experiencing or has experienced Domestic Abuse or Sexual Violence, you can access our services in one of the following ways:

  • Call the Helpline on 0808 80 200 28. Open from 8.00am – 8.00pm, Monday – Saturday. We can provide support in different languages.
  • For out of hours support call the 24 hour National Domestic Violence Helpline on: 0808 2000 247.
  • For text support: 07715 994 962.
  • Bereavement

    Grief Encounter

    LINK:  Grief Encounter Website

    This service offers a flexible and accessible service which aims to professionally care and respond to bereaved children, young people and their families via counselling, group activities, family fun days, residential camps and interactive online services. Call 0808 802 0111 (free to call, Monday-Friday 9:00-21:00), email grieftalk@griefencounter.org.uk, or for more information visit the website at the link above.

    Other Support

    Crisis Support

    Leicester City council has set up a dedicated crisis support email address which you can use if you’re worried about having enough food, paying your bills or feeling lonely and isolated. If you’re worried about an elderly neighbour you can alert them too. Email C19support@leicester.gov.uk giving your telephone number and a member of staff will call you back between 9.30am and 4pm, from Monday to Friday.

    Coronavirus: A Book for Children

    DOWNLOAD:  Coronavirus: A Book for Children

    A free information book explaining the coronavirus to children, illustrated by Gruffalo illustrator Axel Scheffler.